FAQs

Q: What can IT do for me and my business?

A: Most small businesses today rely, in varying degrees, on computers and IT. As well, most customers have come to expect the convenience of an IT support business in their dealings with a company. In most cases an accounting system is based on some software that runs on a computer and allows easy invoicing, ­inventory tracking and payroll processing. Some small businesses take it to the next level and integrate their production processes with the accounting system as­ well. This allows better reporting and more control over the business.

The other aspect that is greatly impacted is business communication. The small business can use many new tools; email, web applications to accept and track orders as well as provide customers with the news letters describing newest products, services and deals offered to them. If the email is not the best tool the news letter can be faxed after hours to the customers as well.

Messaging can be integrated with voice mails and faxes can now go to email and be received virtually anywhere. Even for a small operation there is a huge benefit to the Unified Messaging company looks bigger to the user calling the main phone number. The voice messages are stored as emails so there is a lower risk that they will be deleted. They can also be easily attached to the customer file for reference.

Q: Do I need to have licensed software?

A: Yes, we can help you to source the best deals on the software packages your business needs.

Q: What should I consider if I want to hire an on-site IT person?

A: Many business owners are wondering when to hire an IT person. We have noticed that most of the companies tend to hire someone as soon as they reach about 30-35 computer nodes. Usually there is a person with in a company who cares about the computers and printers as an extra duty. As company needs grow a dedicated person is hired.

Hiring new people poses a great challenge for most of small and new companies. Modern dependence on the computer technology forces owners and managers to hire people who would manage variety of technology products, servers, printers and phone systems. ­ It has been our experience that once your businesses reaches this level that the combination of an on-site IT person and the services of eDrivium will bring your business the greatest success.

Issues you could face when you have an IT person without eDrivium:

Lack of experience – Hiring a skilled and experienced IT person is very expensive and most of small businesses can not afford it. Also, the skill set offered by a good technician may exceed the needs, forcing business to pay 60-80k to maintain three servers and about twenty desktops.

Lack of ongoing training – The professional development of a technician is dictated by the ongoing project. There is no time to plan ahead and build skills that may be needed in two years. Business simply can not afford it.

Lack of external support – We frequently see some people who work for small business are left with out any support. They do not have time to research solutions and implement the right one. As a result business is frequently exposed to the excessive cost and yet the value is not there.

Do not see what is going on in different companies – Working for the same employer for several years teaches a technician how to do things in only certain way that serves the company but frequently was an ad-hock solution. While an enterprise uses a sure shot way of solving this particular problem cheaper and more efficiently.

Job security – Last but not least. Many technicians tend to make an IT landscape complex and do not maintain any documentation in hopes this will let them to keep their jobs as nobody can take over. This situation is very dangerous to the business and may become a serious problem if not recognized handled right away.

Back up planning – By having one person alone responsible for your network your business becomes very limited when that individual is not available. While for consistency it may seem like a good idea, that person is going to have sick days, vacation time and will likely not be with the company forever. With eDrivium offering support your IT infrastructure will not be in a silo and we can step in and offer support when you need it.

Q: Do I need to have consistent hardware?

A: Buying the right hardware always seems to pose a challenge. Small companies are saturated with computers and printers purchased while needed or what was on sale on a given day. Now the business owner is stuck with 10 different printers and he can not afford buying any new cartridges because they are too expensive. eDrivium can help you to source hardware that is reliable and inexpensive to maintain. We will analyze your company needs including number of employees, computers, processes, printers, etc.

So instead of having a zoo of mismatched computers and printers we will streamline your hardware to a few models that meet your needs and are upgradeable and easy to maintain. By purchasing hardware in small batches and sticking with similar suitable brands, replacement and troubleshooting becomes much more seamless.

We will help you to design hardware purchasing process and select hardware that makes most sense for your kind of business. This hardware will have support and warranty for number of years.

Q: What do I do if my system goes down at 3am or on a holiday?

A: Call us. As an eDrivium customer we`re there when you need us 24/7/365.

Q: What managed services does eDrivium offer?

A: Managed Services

Q: What consulting services does eDrivium offer?

A: Consulting and Integration Services

Q: What is Virtualization?

A: There is an increasing move towards virtualization and eDrivium is responding to this shift. Virtualization is a technique for hiding the physical characteristics of computing resources from the way in which other systems, applications, or end users interact with those resources. This includes making a single physical resource (such as a server, an operating system, an application, or storage device) appear to function as multiple logical resources; or it can include making multiple physical resources (such as storage devices or servers) appear as a single logical resource. Virtualization can also include making one physical resource to appear, with somewhat different characteristics, as one logical resource.