eDrivium offers a number of support options to our clients. Many customers have 24/7 support with 2 hour response time. Others are on 8/5 support contracts.
If you do not have a valid support contract in place with eDrivium, you can still file a support ticket. To open a courtesy support ticket please follow this link courtesy support ticket. Please note, courtesy tickets are handled during business hours only in queue. If this is an emergency and you do not have valid support in place, please contact your technical support team directly by phone.
eDrivium support links: